Privacy Policy

Information you provide

You may voluntarily provide information by WhatsApp, telephone or email. This may include your name, contact details, service location, details of your enquiry and photographs you choose to send. Please share only what is needed for your enquiry.

How information may be used

Information may be used to respond to your enquiry, confirm availability, prepare a quotation, arrange requested work and communicate with you about that work. Relevant information may also be needed for service records and applicable legal or accounting requirements.

Website and third-party services

This website does not currently use analytics or advertising trackers. Website hosting may process basic technical information about requests to load the website.

If you follow a link to WhatsApp or Google Maps, that service processes information under its own terms and privacy practices. Review those policies when using the service.

Necessary information sharing

Relevant information may be shared with people or service providers involved in responding to your enquiry, providing requested work, hosting the website or delivering email. Sharing should be limited to what is necessary for those purposes or required by law.

Retention and security

Information should be kept only for as long as reasonably needed for the purpose for which it was supplied and any applicable legal or record-keeping requirements.

Personal information should be protected with reasonable safeguards against loss, misuse and unauthorised access. No internet transmission or storage method can be guaranteed to be completely secure. Avoid sending sensitive information that is not needed for your enquiry.

Questions and requests

You can ask about personal information held about you, request access or correction, or request deletion where applicable. Some information may need to be retained to meet legal or record-keeping requirements, and your identity may need to be verified before a request can be handled.

Send privacy questions and requests to hello@ltsenergy.co.za.